退款、退货与配送政策
全部销售为最终销售
除适用法律强制要求外，所有产品、法物、私人评估、仪式服务及年度订阅购买后均不退款、不退货、不换货。下单前请仔细确认商品、服务内容、价格和收件信息。
服务与年度订阅
服务、评估与年度方案会涉及预约、准备、专属时间或资源预留，购买后即不可退款；服务开始、预约确认或准备工作开始后尤其不接受退款。取消续订仅停止下一周期收费，不退还当前周期款项。传统文化服务不承诺特定结果。
实物商品
因个人偏好、改变主意、尺寸或自然纹理差异等不接受退换。如收到错误商品或运输造成明显损坏，请在签收后48小时内发送订单号、包装及商品照片至邮箱。核实后我们可依法选择补寄、修正或其他合理处理；这不构成普遍退款承诺。
全球配送与费用
我们支持全球配送。国际快递费、保险、关税、进口税、清关费及其他目的地费用均由客户承担，CINNABAR HOUSE 不承担运费。实际运费会在发货前报价并向客户收取；收到相应费用后安排发货。
因海关、承运商、不可抗力、地址错误或客户未及时配合造成的延迟、退回、遗失或额外费用，不由我们承担。若产生重新寄送，相关费用仍由客户承担。
联系我们
订单问题请联系 zekay0516@gmail.com。本政策不限制适用法律下不可排除的消费者权利。
Refund, Returns & Shipping Policy
All Sales Are Final
Except where mandatory law requires otherwise, all products, sacred objects, private assessments, ritual services and annual subscriptions are non-refundable, non-returnable and non-exchangeable. Please confirm the item or service, price and delivery details before ordering.
Services and Annual Subscriptions
Services, assessments and annual plans require scheduling, preparation, dedicated time or reserved resources and are non-refundable after purchase, particularly once work, preparation or scheduling has begun. Cancellation stops future renewal only and does not refund the current term. Traditional and cultural services do not guarantee a particular outcome.
Physical Products
We do not accept returns for preference, change of mind, size selection or natural variations. If an incorrect item arrives or an item is visibly damaged in transit, email the order number and clear photos of the item and packaging within 48 hours of delivery. After verification, we may provide replacement, correction or another remedy as required by law; this is not a general refund promise.
Worldwide Shipping and Charges
Worldwide shipping is available. The customer is responsible for international courier charges, insurance, duties, import taxes, customs fees and destination charges. CINNABAR HOUSE does not absorb shipping costs. Actual shipping will be quoted and billed before dispatch, and the order will ship after those charges are paid.
We are not responsible for delays, returns, loss or additional charges caused by customs, carriers, force majeure, incorrect addresses or a customer’s failure to cooperate. Any reshipping cost is the customer’s responsibility.
Contact
For order questions, email zekay0516@gmail.com. Nothing in this policy limits consumer rights that cannot legally be excluded.